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Support

Support Plans




A great plan with 3 fast, easy ways to reach us for solutions: Phone, e-Mail or Live Chat Assistance*

Billing Assurance Plan

When it comes to accessibility, features and value, there is no better choice than the Timeslips Billing Assurance Plan. This support package is affordable and includes all of the following benefits:

  • 12 months of unlimited calls and e-mails with our Support Specialists.*

    • Phone service available Monday-Friday, 8:30 am – 7:00 pm eastern time.
  • Fast Live Chat Assistance with our Customer Service Associates is available Monday-Friday.  For hours and information click here.
  • e-Mail your questions anytime!   We offer a 1 business day or less turnaround for you.
  • Discount renewal rates.
  • As always, 24x7 access to the Timeslips Knowledge Center, our extensive online library of "tech tips" and frequently asked questions.  If you have a question, try looking in our Knowledge Center for a fast answer first!

* Live Chat Assistance is available with our Customer Service Associates for non-product support questions only. Live Chat assistance is not currently offered with our Support Specialists.

Timeslips Network Support: $399.00
Timeslips Single Station: $269.00


New Customers

On-Demand

Customer support is also available on an as-needed basis by:

  • Charge by Phone - Call 770-492-6415 and bill the $5 per minute, $50.00 minimum, charge to your credit card

Supported Products - Timeslips' Customer Support department currently provides support on Timeslips 2007 and higher.

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